Introduction

Janie and Jack is a premium children's apparel brand with customers across the globe. As their operations scaled, their Salesforce OMS needed more than just maintenance. They needed a partner who could take ownership of both development and support, and help modernize critical workflows.

CloudPrism stepped in to handle it all. From rebuilding fraud handling to enabling international order integration, we became the team behind the scenes keeping things stable, responsive, and ready for scale.

The Challenge

Janie and Jack's Salesforce OMS was functional, but it lacked the agility and structure needed for high-volume, multi-country operations.

Key problems included:

• The outdated fraud system was flagging clean orders and creating inventory mismatches
• GLOBAL-E, their international shipping partner, wasn't fully integrated, leading to order sync delays
• Their internal teams were facing recurring support issues without a consistent development partner

The retail experience was getting affected. They needed cleaner processes, faster support, and stronger system reliability.

The Solution

CloudPrism took complete ownership of Janie and Jack's Salesforce OMS setup and delivered targeted improvements that made an immediate impact.

1. Built a New Fraud Handling System

• Implemented a custom fraud logic tailored to their product and fulfillment model
• Reduced order holds and inventory issues caused by false positives
• Brought more confidence and control to how orders are processed

2. Integrated GLOBAL E for International Orders

• Connected GLOBAL E with Salesforce to manage international order processing
• Ensured data accuracy across platforms using secure API communication
• Enabled smoother shipping and tracking for global deliveries

3. Took Over Daily Development and Support

• Owned day-to-day deployments and task management
• Delivered feature updates and issue fixes without delays
• Became the primary tech team trusted by Janie and Jack's internal stakeholders

What Changed

Key improvements achieved:

• Fraud-related disruptions were significantly reduced with accurate detection and fewer false positives
• International order flow became seamless through stable, real-time integration between Salesforce and GLOBAL-E
• Development is now structured and consistent, with new features and fixes delivered without delays
• Support issues are addressed promptly, ensuring smooth day-to-day operations and minimizing downtime

CloudPrism didn't just provide technical support. We became the trusted partner Janie and Jack could depend on to keep their Salesforce environment running at its best.

Why It Worked

We focused on the parts of the system that slowed things down and made sure each fix solved a real problem.

• Fraud detection was rebuilt around actual order behavior
• Integrations were designed with long-term scale in mind
• Development and support were handled by people who understood the context

Because real change happens when your system starts working the way your business actually operates.

What Powered It

The solution was built using Salesforce tools designed for retail operations:

• Salesforce Flow, Apex Classes, and Triggers for logic and automation
• API integrations to connect Salesforce with GLOBAL-E
• Custom fraud workflows inside Salesforce OMS
• Full-cycle ownership of development and support by CloudPrism

Everything was implemented using native capabilities and built to serve the client's day-to-day needs.

What Made the Difference

• International orders are processed without delay or manual checks
• Inventory issues caused by fraud misflags have been minimized
• Support and development are handled with speed and consistency

With CloudPrism managing the backend, Janie and Jack can focus on serving their customers, not chasing technical fixes.

If your Salesforce OMS is slowing you down or blocking growth, CloudPrism can help streamline your operations and keep things moving. Let's talk.